Your Healthcare Rights
As a fully accredited service, NDHS ensures that consumers, family members, clinicians, staff members, volunteers and carers have access to the publication, The Australian Charter of Healthcare Rights in Victoria. Click here to view the Charter.
This publication describes what consumers and carers can expect from the health service and where they can go if they have any concerns. The second edition reflects an increased focus on person-centred care and empowers consumers to take an active role in their healthcare.
For more information about The Australian Charter of Healthcare Rights visit Safety and Quality website, the Charter is also available in 19 languages.
For information about how to make a complaint and for details of the NDHS Liaison Officer click here.
Visit the patient charter website to learn more about how the charter works in Victoria.