As a fully accredited service, NDHS ensures that consumers, family members, clinicians, staff members, volunteers and carers have access to the publication, The Australian Charter of Healthcare Rights in Victoria. Click here to view the Charter.
This publication describes what consumers and carers can expect from the health service and where they can go if they have any concerns.
A summary of the rights found in The Australian Charter of Healthcare Rights in Victoria follows:
Access - a right to access health care.
Safety - a right to receive safe and high quality health care.
Respect - a right to be shown respect, and to be treated with dignity and consideration.
Communication - a right to be informed about services, treatment, options and costs in a clear and open way.
Participation - a right to be included in decisions and to make choices about your health care.
Privacy - a right to privacy and confidentiality of your personal information.
Comment - a right to comment on your health care, and to have your concerns addressed.