Your Healthcare Rights
The Australian Charter of Healthcare Rights
As a fully accredited service, NDHS ensures that consumers, family members, clinicians, staff members, volunteers and carers have access to the publication, The Australian Charter of Healthcare Rights in Victoria.
This publication describes what consumers and carers can expect from the health service and where they can go if they have any concerns. The second edition reflects an increased focus on person-centred care and empowers consumers to take an active role in their healthcare.
For more information about The Australian Charter of Healthcare Rights visit Safety and Quality website, the Charter is also available in 19 languages.
For information about how to make a complaint and for details of the NDHS Liaison Officer click here.
Visit the patient charter website to learn more about how the charter works in Victoria.
Charter of Aged Care Rights
Recently the Australian Government introduced a new and simpler Charter of Aged Care Rights. The Charter makes it easier for aged care consumers, families and carers to understand what they can expect from a service provider.
The new Charter places the consumer at the centre of care by supporting them to express their needs and recognising their fundamental right to be treated with dignity and respect. It also acknowledges that each consumer’s identity, culture and diversity are to be valued and supported.
This booklet informs you of your rights as an aged care consumer and how you can exercise them. It also includes some information about your responsibilities as an aged care consumer.