Advocacy

The Older Persons Advocacy Network (OPAN) is funded to provide free, confidential and independent advocacy support to older people, their families and representatives across Australia. 

An advocate service may be able to help you: 
  • raise concerns about services you are receiving
  • give you information about your aged care rights and responsibilities 
  • listen to your concerns 
  • help you resolve concerns or complaints with your aged care service provider 
  • assist you in making decisions about the care you receive 
  • speak with your service provider on your behalf 
  • refer you to other agencies when needed 

Who can Access Advocacy Services? 
Anyone receiving or looking to receive Commonwealth-funded home care or aged care services can use an advocacy service. 

​A list of advocacy services are provided on the right-hand side of this page. If you require further information on Advocacy or about the services available contact NCN Health Numurkah on ​(03) 5862 0555 for more information.
List of Advocacy Services

Older Persons Advocacy Network 
1800 700 600
www.opan.com.au

Rights Information & 
Advocacy Centre
72 Wyndham Street 
Shepparton Victoria 3630
(03) 5822 1944
www.riac.org.au

Senior Rights Victoria 
Level 4, 98 Elizabeth Street 
Melbourne 3000 
1300 368 821 
www.seniorsrights.org.au

Elder Rights Advocacy 
Level 2, 85 Queen Street Melbourne 
Victoria 3000 
(03) 9602 3066 or 1800 700 600 
www.era.asn.au 

Office of the Public Advocate 
5th Floor, 436 Lonsdale Street 
Melbourne Victoria 3000 
03) 9603 9529 or 1300 309 337 
​www.publicadvocate.vic.gov.au​